Support

TCFrameLock

Help for stamping Broadcast WAV start frames from an LTC track.

Contact

Developer Stackcommander LLC

Quick Links

Common issues

The app will not lock to LTC

Confirm a file actually contains Linear Timecode, not a click or guide track. Try another channel. Require a clean signal in the first 60 seconds. If several files decode, assign the LTC source manually. You can also type a start timecode.

Frame rate warning

The picker and the LTC signal disagree (for example 23.976 vs 24, or NDF vs drop-frame). Use the suggested rate if it matches the shoot, then re-check the sample-0 readout.

macOS will not let it write

The App is sandboxed. Use Allow Source Folder or Choose Output Folder, then process again. It cannot write into a folder you have not granted.

Is my session uploaded?

No. The app does not upload files or analytics. Processing is on your Mac. See the privacy policy.

What Mac do I need?

macOS 14 or later.

Report an issue

Email support@stackcommander.com with:

Do not send confidential program audio unless we ask and you are willing to share it.